We believe that at the end of the day, employees want to do the right thing and accomplish their daily tasks without incident. However, technology can often break these plans with unexpected issues that prevent them from doing so. If you don’t take the time to provide the proper IT support when it is needed, you force your employees to either be unproductive or find unconventional (and often unsecure) solutions.
Generally speaking, your employees will use their work technology to fulfill their obligations, including their desktops or perhaps a work-issued laptop or mobile device. Unfortunately, depending on how well these devices are maintained, they may be slower than the technology employees use when they are out of the office. This may lead them to using technology that is not governed by your security solutions, such as their personal devices, simply because they work better than their work-issued devices.
Therefore, it is crucial that you manage and maintain your organization’s devices in a way that makes sure they are working optimally. You should follow this up with a comprehensive Bring Your Own Device policy that outlines how employees are allowed to utilize their mobile devices for work purposes. Doing so will save you a lot of grief in the long term.
There are times when your staff will require specific tools in order to perform a function of their job. If they do not have the appropriate tools to accomplish the task, they may choose to download applications from the Internet that allow them to do so. These applications are often dangerous to utilize, as they are outside the scope of your company’s software infrastructure, and who can really tell if the application used is secure or not?
This is especially problematic for software that requires a software license. Imagine for a moment that one of your employees is going about their daily tasks without any disruptions, only to be brutally severed from the tools needed to perform these duties by an expired software license. In their desperation to keep working and meet required deadlines, they might download some free software or perhaps one with a counterfeit software license. While this solves the short-term problem of getting work done, it could come at a steep cost should your organization become subject to network audits or otherwise.
In the end, being proactive about technology support is the only way you can prevent these issues from breaking your business and budget. While your employees might feel like they are being proactive in finding a solution, you shouldn’t have to rely on them finding the solution for themselves; instead, provide them with a protocol to follow so that you know they will seek the help of experts when it is needed.
Tech Solutions IT can be those experts. We want to help your employees do their jobs in the most effective way possible, be it through implementing new and innovative solutions or assisting them with their daily duties through comprehensive IT support. Let your team focus on what they know best: their own jobs, not keeping their computers and other technology in proper working order.
To learn more about how we can help your employees stay productive throughout the workday, reach out to us at (888) 225-2672.