Not returning your calls fast enough…

Constantly missing deadlines…

Not fixing things right the first time…

Never following up on your requests...

I Want To Give You 2 FREE Hours Of Computer Support To Prove We Can Do A Better Job Than Your Current Computer Support GuyDear Collegue,

It just amazes me how unreliable and arrogant some computer technicians are. When you call them for help, you end up talking to their voice mail. Then when you finally get them on the phone, they make you wait hours – even days – before they can actually come out to see you.

Even then, a lot of them take longer than they estimated, charge you more than you expected, and as a final insult, never follow up to make sure you were satisfied!Enough Is Enough!

I think it’s about time someone finally got it right. That’s why we decided to start a “one company revolution” and commit ourselves to delivering fast, affordable computer support from technicians that are professional AND reliable. 

Although I don’t think this is an amazing concept, it still surprises me how many computer technicians don’t get it right. That is why I’d like to extend the following offer to you… A $250 FREE Gift…

As a prospective client, I’d like to give you 2 FREE hours of network support to prove that my staff and I can do a better job at solving your “technology headaches” than your current IT vendor.       Just give us a call the next time you find yourself dealing with some type of computer or network problem. At no charge, we’ll send our senior network technician to your office to diagnose and treat the problem.

Why Are We Giving Away Free Support?

Some people think we are crazy for giving away free services. They say, “Aren’t you afraid people will just take advantage of you?” The truth is, some people might – but we know that MOST business owners are just honest people trying to find someone they can trust to fix and maintain their computer network.

After All, Don’t You Just Want The Darn Thing To Work The Way It’s Supposed To?

That’s why I’m making this offer. I know that we are hands down the best at what we do, but I don’t think it’s fair for you to risk your money to find out. I don’t expect everyone to become a customer, but I know that some will end up becoming loyal, long-term clients, just like these business owners:

“Testimonial”

“Testimonial”

“Testimonial”

How Can You Use Your 2 Free Hours?

Maybe you don’t have an urgent problem that needs to be fixed right now. Maybe you think you have your computer network “handled”. Maybe you don’t even have a regular IT support guy and therefore think you can’t use our services.

After all, if it ‘aint broke, why fix it?

I completely understand that point of view so let me suggest how you can still profit from this offer...

Even if you don’t have an immediate problem, you can use your 2 free hours of network support to have us audit your network for hidden problems developing under the surface that could turn into bigger, more disastrous events costing you thousands in lost productivity, downtime, and computer repair bills.

For FREE, We Will

Come To Your Office And…

§         Check your network’s current security against hacker attacks, theft, worms, viruses, and even employee sabotage.

§         Scan and remove spyware that is secretly stealing your company’s bandwidth, jeopardizing the speed of your computer system, and embezzling confidential information about you, your employees, and your business.

§         Check your network back up system to make sure it is working properly and accurately backing up all of the critical files and information you would NEVER want to lose.

§         Diagnose slow, unstable PCs.

§         Perform a quick network “tune-up” to make programs and files load faster.

§         Discuss a project or upgrade you are considering, or give you a second opinion on a quote you received.

There Are No Strings Attached…

But You Have To Hurry And
Activate Your Voucher Now!

As you might have guessed, I cannot extend this offer forever because time and staff limitations simply won’t allow it. In order to secure your 2 free hours of network support, you MUST respond to this letter and activate the enclosed voucher by [DATE].

Activating your voucher is easy; simply complete the enclosed form and fax it back to our office. This will help us keep track of your request and prepare for your call.

If you need immediate help, you can note that on the fax form and we’ll response ASAP. If you don’t need immediate assistance, you can also note this on the fax form and we’ll simply keep your 2 free hours on retainer until you need them.

Remember, this offer won’t be around forever. If you do not activate your voucher by [DATE], I will be forced to withdraw this offer and make it available to someone else. So what are you waiting for? Make sure you respond right now while you are thinking about it.

Sincerely,

[Name]

[Title]

[Company]

P.S. I want to be very clear that there are no expectations on our part for you to do or buy anything when you take us up on our offer. As a matter of fact, I will give you my personal guarantee that you won’t have to deal with a pushy, arrogant sales person because I don’t appreciate heavy sales pressure any more than you do. So go ahead and activate your voucher now; you’ll be glad you did!

P.P.S. I’ve also enclosed a Computer Service Comparison Chart to see how your current computer support vendor stacks up.

How Does Your Current Computer Support Vendor Stack Up?

Take this quiz to find out!

How can you tell if you are receiving poor or substandard service? How do you know if your computer guy is doing everything possible to secure your network from downtime, viruses, data loss, or other frustrating (and expensive) disasters? Could your current technician actually be jeopardizing your network?

If your technician does not score a “yes” on every point, you could be paying for substandard support.

¨    Do they respond to emergencies in 1 hour or less?

¨    Are they easy to reach and responsive when you need them for non-emergencies?

¨    Do they offer an on-going maintenance program to keep critical security settings and patches up-to-date?

¨    Do they offer a monitoring system to watch over your network 24/7 for developing problems?

¨    Do they proactively offer new ways to improve your network’s performance, or do they wait until you have a problem to make recommendations?

¨    Do they provide detailed invoices that clearly show what you are paying for?

¨    Do they explain what they are doing and answer your questions in terms that you can understand?

¨    Do they complete projects on time?

¨    Do they follow up on your requests quickly?

¨    Do they offer any guarantees on their services?

¨    Do they arrive on time and dress professionally?

¨    Do they have other technicians on staff that are familiar with your network in case your regular technician goes on vacation or gets sick?

¨    Do their technicians maintain current vendor certifications and participate in on-going training?

¨    Do you feel as though they are learning on your time?

¨    Do they constantly seem rushed?

¨    Do they take calls from other clients while working on your network and on your dime?

¨    Do they listen to you?

¨    Are they adamant about backing up your network and having a disaster recovery plan in place?

¨    Do they offer to meet with you regularly to review your business plans, your network status, and their own performance in supporting your company?

¨    Do you have to manage their progress on projects or do they provide frequent updates, status reports, and frequent follow up calls and e-mails?

¨    Do their projects always end up costing more and taking longer than you expected?

¨    Do they offer flat-rate or fixed-fee project quotes, or do they give themselves a wide open playing field with “time and materials”?

[Add another testimonial here if you have room]